Missing VoIP

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Quinten ROEVENS

• 15 février 2024 10:16
• Modifié

Hi all,

 

I'm having a problem with Rainbow Telephony in Microsoft Teams.

The VoIP option is missing from the telephony settings section.

Does anyone know why? We have already reinstalled Rainbow and Teams.

 

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  Baptiste CANDELIER

  • 26 février 2024 09:48

  Hello Quentin,

  Olivier is right, we do not provide anymore support for the Rainbow connector version 2 and we highly recommend to upgrade to the new version 3. All needed information are in the article https://support.openrainbow.com/hc/en-us/articles/11822689557650-Rainbow-Business-Telephony-for-Microsoft-Teams-NEW-VERSION-v3 

  There is no upgrade from v2 to v3, you'll have to remove the V2 Add-in and install the V3. Also install the Rainbow Desktop application (in your case the old smart app will be detected and automatically deleted before the Desktop application is installed).

  Regards,
  Baptiste
  Rainbow Customer Care Team

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• 

  Olivier VAILLANT

  • 15 février 2024 12:00

  Hi, 

  I am using the last version (3.2.0) with an OXE and I have the option

  

  You can install the new version, here the link:

  https://support.openrainbow.com/hc/en-us/articles/11822689557650-Rainbow-Business-Telephony-for-Microsoft-Teams-NEW-VERSION-v3 

  merci

  Olivier

   

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