Notification of New Version is Recurrent and Prevents the Use of Rainbow

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Alessandro CRISTALLO

• 19 janvier 2018 16:22

Hi,

I got it this afternoon. Downloaded Rainbow_Installer.exe of 4,29 MB, launched it and when it closed Rainbow restarted fine. But pop-up comes back after about 30 seconds. Went through this twice, no change.

Popup stays there and I cannot use the app. Am on Windows7.

Thanks, regards
Alex 

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  Quentin GRABENSTAETTER

  • 7 février 2018 19:58
  • Modifié

  Hello Alessandro,

  It's seems you met some troubles linked to the last update. If your issue is still relevant, could you please close your Rainbow desktop application and relaunch it?

  To close your application thanks to make a right click on the systray icon and choose "Quit":

   

  SYSTRAY ICON:
  

  After the relaunch of the application and the new connection, you should be able to use Rainbow properly.

  I hope this reply will help you. Please keep us informed if you need further information.

  Regards,
  Quentin GRABENSTAETTER

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  Alessandro CRISTALLO

  • 22 janvier 2018 10:09

  Thanks.

  I had to relaunch the updater WITH Rainbow closed. Else it would not close it by itself, install and relaunch and have the issue. It was a loop.
  So please check that next updates close correctly all related processes before starting.

  Regards,
   Alex

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  Quentin GRABENSTAETTER

  • 26 janvier 2018 16:53
  • Modifié

  Thank you for feedback,

  It's the first time we have this issue with an update. We will fix this behavior for the next versions...

  Sorry for the inconveniences!

  Regards,
  Quentin GRABENSTAETTER

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