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cell phone app push notification, not working until i open the app

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  • Dany JENNEVÉ

    Android and iPhone apps have different behaviors. The push notification should work on iOS even if you killed the app (double-click home + slide up). If this is not the case, please contact your help deskand send them the application logs. On Android, the notification must work as long as the application process is enabled.

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  • Carlos FERNANDEZ-INZA

    Hello,

    We have got the same problema in two IPhone, IPhone 10 and iPhone 6.

    We did the procedure  (double-click home + slide up) and we still hace the problem.

    Where can I find the log of the App in the IPhone?

    How I should to send the log?

    Thanks in advanced

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  • Carlos FERNANDEZ-INZA

    I am going to explain more:

    Sometimes with the application in background appears the notification but with a long delay more than 5 minutes

    If the screen is switch off the notification never arrived

    If the phone is blocked the notification never arrived

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