I Can't Start a Program Automatically when I Receive an Incoming Phone Call

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Samuel DIRN

• 25 octobre 2018 12:37

Hi, I've followed the last article published regarding external application but didn't succeed to make it work.

I've tried both to launch the MicroCRM example but also a web page, no luck, nothing happens

can you help ?

Sam

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• 

  Quentin Grabenstaetter

  • 26 octobre 2018 07:51

  Hello, Samuel,

  Could you paste here the content of your "custo.manifest" and the content of the [Main] section of your "rainbow.ini" file?

  Thanks in advance,

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  Samuel DIRN

  • 26 octobre 2018 09:06

  Here is the content of the "custo.manifest" file:

  {
   "version" : "1",
   "extension-points" : {
   "on-incoming-pbx-call-actions" : [
   {
   "name" : "actionIn",
   "command" : {
   "url" : "C:\Program Files (x86)\MicroCRM\MicroCRM.exe",
   "params" : "-number ${caller.phoneNumber}"
   }}]}
  }

   Here is the content of the "rainbow.ini" file:

  [Main]
  language=en
  dwlFolder=C:\\Users\\sdirn\\Downloads
  shareCalendarInfo=true
  customizationDirectory=C:\\Program Files (x86)\\MicroCRM

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  Quentin Grabenstaetter

  • 26 octobre 2018 09:21
  • Modifié

  Thank you for these information.

  Can you confirm that you restarted the Rainbow Desktop Application after editing the "rainbow.ini" file?

  The application must be reloaded to take into account the "rainbow.ini" file.

  

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  Samuel DIRN

  • 26 octobre 2018 12:37
  • Modifié

  I'm more or less sure I rebooted but did it again today and now it works with microcrm.exe.

  Then I 've tried to open a web page but nothing happens. Here is my config:

  {
   "version" : "1",
   "extension-points" : {
   "on-incoming-pbx-call-actions" : [
   {
   "name" : "actionIn",
   "command" : {
   "url" : "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe https://www.editus.lu/en/search?q=${caller.phoneNumber}"
   } } ] }
  }

  Cheers

  Sam

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  Quentin Grabenstaetter

  • 31 octobre 2018 11:00
  • Modifié

  Below is an example of the syntax used to open a website when making an incoming phone call.

  In this example, I send the ${caller.phoneNumber} to a French reverse search directory "PagesJaunes".

  {
   "version" : "1",
   "extension-points" : {
   "on-incoming-pbx-call-actions" : [
   {
   "name" : "actionIn",
   "command" : {
   "url" : "https://www.pagesjaunes.fr/annuaireinverse/recherche?quoiqui=${caller.phoneNumber}&proximite=0"
   }}]}
  }

  The default web browser will be used to launch the search. No need to specify the application path.

  Let me know if this new example helps you! 😊

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  Samuel DIRN

  • 30 octobre 2018 13:55

  Thank you. Indeed it works like this. Now what about mac app ?

  Sam

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  Quentin Grabenstaetter

  • 31 octobre 2018 11:01

  The behavior must be the same on Mac! Do you have an issue using this feature?

  Thanks in advance,

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  Samuel DIRN

  • 31 octobre 2018 13:04

  I just need to know where the rainbow.ini file is  on a mac

  Sam

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  Quentin Grabenstaetter

  • 31 octobre 2018 14:47
  • Modifié

  No problem! On Mac, you will find the file "rainbow.ini" in the folder below:
  ~/.config/Alcatel-Lucent Enterprise/Rainbow

  To find it easily, you can use the "Go" link on the top bar and choose "Go to Folder".

  Regards,

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  Fabio COSTA

  • 16 décembre 2020 16:28

  Hello Quentin, 

  I'm trying to do the same as you , but it don't work... when a customise the file "settings" and when i restart Rainbow  all my change disappear... I'm  in rainbow  2.80.11 release, does it work in this release? 

   

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