Display my Business Phone Number when I Call from the Rainbow Application on AndroidRépondu
From Rainbow app on my android mobile, I'd like to make calls as if I were on my deskphone.
To be clear, I would like my deskphone number to be displayed when I call from Rainbow app on my mobile phone.
Can someone help me?
To use your Business Phone Number, you must use the Rainbow "Any Device" feature!
Can you confirm that you have enabled this option in your Android application?
To activate this feature, go to the "Telephony" settings on your mobile:
Check if the option "Use My Mobile Phone For Business Calls" is enabled:
Using this option, your contacts will see your Business Phone Number for calls made from the Rainbow application.
Let me know if my answer helps you! 😊
It seem that "AnyDevice" is not well configure in your PBX. The PBX user needs attached to his desk phone an AnyDevice (Virtual Terminal) on "OXO Connect".
You have to create a new subscriber in your "OXO Connect" and choose AnyDevice type:
Then, associate your desk phone to the new AnyDevice subscriber:
Once this configuration is completed, you should be able to use Rainbow's "AnyDevice" features and display your business phone number when you call from the Rainbow applications.
Please, let me know if this action has fixed your problem.
Thanks for your confirmation. I checked our database and your PBX seems to be in version R2.2 017.001. Can you update it?
You need at least version R2.2 033.001 of "OXO Connect" to use "AnyDevice" feature in Rainbow.
Your problem probably comes from that.
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