no sound between Rainbow and deskphone

S’abonner

Christophe MAILLET

• 3 décembre 2018 11:29

Hello, Voice communications between Rainbow software and an internal telephone extension does not work. The phone rings but we have no sound? The webrtc is working properly. Thanks for your help.

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  Luis ROSALES

  • 6 décembre 2018 12:55

  Hello Christophe,

  According to the description given, the issue seems to be in the SIP configuration between the PBX and the WebRTC Gateway or a firewall issue.
  Do you have checked the configuration with the help of our article and the TCs?

   

  https://support.openrainbow.com/hc/en-us/articles/360001676490-VoIP-calling-Installation-guide-WebRTC-Gateway-

  OXE, please consult TC2462.

  OXO, please consult TC2479.

  If you consider that the configuration is correct, according to the TC, then I suggest you first contact the PBX support, so they can verify that it does not come from the PBX side.

  Best regards,

  Luis Rosales.

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  Christophe MAILLET

  • 6 décembre 2018 13:03

  Hello,
  
  The problem has been solved following the installation of the firmware R030_059_001 on the OXO (previous version 051)
  
  As an end customer, can I access the TC2479 documentation?
  
  Thank you.
  
  Christophe MAILLET

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  Juan Mayo

  • 11 avril 2019 23:11

  I have a same problem

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