Download Gateway RTC

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Matheus CABRAL

• 21 décembre 2018 17:44

I made the registration form. Can you authorize the download.

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  Baptiste CANDELIER

  • 25 janvier 2019 16:25

  Hi,

  since mid of December 2018 the process slightly changed. Now on the ALE Business Portal, you will be asked to complete the form directly (no more Excel files) and only for countries concerned by export control. The validation should be effective within 48 hours.

  If you still have a problem with this process, please do not hesitate to contact your support team (consult following article How Can I Get Support in Rainbow?).

   

  https://support.openrainbow.com/hc/en-us/articles/360002289410

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  Luis ROSALES

  • 30 décembre 2018 02:47

  Hello Matheus,

  You should have access in the next few days.
  If at the end of the next week you still do not have access, please contact me, to review your request.

   

  Regards,

  Luis.

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