Android APP - SDK hang on start

S’abonner

Björn Sturzrehm

• 23 mai 2019 09:07

In our Android app, we have sometimes the case, that the rainbow sdk hangs on startup and nothing happens.

We use following code:

RainbowSdk.instance().connection().start(newStartResponseListener() {
    @Override
    public voidonStartSucceeded() {
        RainbowSdk.instance().connection().signin(email,password,"sandbox.openrainbow.com", newSigninResponseListener() {
            @Override
            public voidonSigninSucceeded() {
                runOnUiThread(() -> {
                    Toast.makeText(getBaseContext(),getResources().getString(R.string.login_success),Toast.LENGTH_SHORT).show();
                    openContactsTabFragment();
                });
            }
            @Override
            public voidonRequestFailed(finalRainbowSdk.ErrorCode errorCode, finalString s) {
                runOnUiThread(() -> {
                    Toast.makeText(getBaseContext(),getResources().getString(R.string.login_failed) + s,Toast.LENGTH_SHORT).show();
                });
            }
        });
    }

    @Override
    public voidonRequestFailed(RainbowSdk.ErrorCode errorCode,String err) {
        Log.getLogger().error(LOG_TAG,"The Rainbow SDK service has encountered an error when trying to start.");
    }
});

 

But none of the inline methods gets called.
In this case, the rainbow sdk is not connected, but initialized. There's also a connected user in the profile.

The last entry in the log is "I/System.out: info :  [Connection]: >start Rainbow SDK"

0

• 

  Jérôme Gully

  • 24 mai 2019 08:10

  Hi,

  What is the frequency of that behavior ? It is only with the sandbox ?

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• 

  Björn Sturzrehm

  • 24 mai 2019 08:56

  Hi,

  this happens only in following situation.

  - the app is started for the first time on the device. 
  - the user enters a licence code and the rainbow sdk will be initialized for his applicationID and appSecret
  - the app is restarted by a button click from within the app
  - the user enters his rainbow login data, and the code from the first post gets called.
  - nothing happens, because the start method dosen't return

  If we then close the app and remove it from the last running apps, so that we could make a could start, everything works.

  If this happens only in the sandbox, i couldn't say, because in the moment i have no productive application, but i already asked our rainbow admin for that.

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• 

  Björn Sturzrehm

  • 19 juin 2019 08:47

  In the meantime i've tested this with a productive application and there it happens too.
  So, it's not only in the sandbox

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