In our Rainbow-Solution there are some CTI-Features missing, the competitiors already have and disable us today to take part in several submissions or disqualifiy us in a normal offer competition.
One of them is to show the name of the icoming call. Not only the number.
Today i only see the names of incoming calls, when the caller has daministrated his number in Rainbow or if he is part of the PBX system. I didn´t see any name of callers, that don´t belong to rainbow/the PBX but are in my outlook-contacts.
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