Rainbow and CCD
Is it a possibility to use the Rainbow application as an OXE CCD Agent ?
Hello Steven..I know this doesnt answer your question, I will try and find an answer. I do know that on an OXO Connect only a stand-alone Rainbow Client with WebRTC gateway access can be a call center agent. If the Rainbow WebRTC user is paired (twin set) with a desk phone they cannot be a call center agent. In order to really be functional in the call center the agent would also require to have the Agent Assist software as there would be no other way for the agent to log in and out of the group or see any stats.
I will see what I can find on an OXE.
with the Covid-19 virus in mind it would be a good step forward if CCD-agents could use Rainbow (or a related app)
to login/withdraw/logoff.... in their Processing groups.
As for now there is no real alternative to work home and still do the Callcenter work as supposed.
Later on in the Autumn or Winter we will face another Lock Down and then it will be a good selling point
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