In addition to the features already suggested with post "Set focus on telephony / CTI features" two years ago, our customers require the possibility to generate an email from the call log (right click on the call log entry) or to send the caller information to an other Rainbow user. Especially for power users (attendants e.g.) it is helpful to be able to send a "telephone info" ("wish for callback" etc.) to other user in the company but with RAINBOW now it is not even possible to copy the telephone number from the call log (copy and paste from RAINBOW into an email etc.). All CTI solution I know can handle this directly from the call log.
Copying is also interesting to be able to transfer the number to an external address book.
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