We have followin set up:
1 x IPDS = tandem main set
1 x Remote Extension = tandem secondary set --> rainbow extension
The IPDS is an ACD Station.
When there's no ACD Agent logged on the IPDS, everything is working fine (incoming/outgoing calls possible from the IPDS and from the Rainbow client when set to Computer (VOIP).
But when an ACD Agent Logs on to the IPDS:
- incoming calls: only the IPDS rings when calling the IPDS extension.
- outgoing calls: possible from Rainbow and from the IPDS
I validated the parameters "Ring when main set is OOS" in System Parameters, and in Telephony Features COS.
The way I see it: if an ACD Agent logs on to the IPDS, the IPDS extension essentially becomes unavailable --> the secondary set (the Rainbow remote extension) should be able to answer incoming calls --> this is not the case.
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