How can I use Rainbow without any physic devices?

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Robin ZEILER

• 14 janvier 2020 15:08

Hello Rainbow-Community,

my company got Rainbow few weeks ago.

One of our requirements is, that we can use the CTI-Client without any physic devices.

That means, every employee has his own notebook and is able to sit in the whole company where ever you would like to sit. So in the future, a lot of employees don't need the ip phone anymore.

Therefore the question, how can I configure only the Rainbow user.

Without remote extension or tandem function.

 

I hope that you can help me out.

 

Many thanks in advance.

 

Robin

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• Commentaire officiel

  

  Claire DECHRISTE

  • 15 janvier 2020 16:21

  Hello,

  I suggest you to carefully follow the TC2462 procedure to create a REX-only device.

  https://businessportal2.alcatel-lucent.com/TC2479en

  Reading following article might also help:

  https://support.openrainbow.com/hc/en-us/articles/360001676490-VoIP-calling-Installation-guide-WebRTC-Gateway-

  Regards,

  Claire Dechristé

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  Andreas HEISE

  • 14 janvier 2020 23:21

  Hello Robin,

  you can configure the user directly as REX user (remote extension), no need to add a tandem.

  brgds

  Andreas 

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  Robin ZEILER

  • 15 janvier 2020 07:49

  Hello Andreas,

  many thanks for your answer.

  Does the remote extension user needs some special settings?

  Can I configure them completely without tandem and multiline functions?

   

  Many thanks in advance.

  Kind regards

  Robin

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  Andreas HEISE

  • 15 janvier 2020 10:57

  Hello Robin,

  yes, without any special configuration possible.

  brgds

  Andreas

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  Robin ZEILER

  • 15 janvier 2020 11:00

  Hi Andreas,

  I added the remote extension to rainbow but I am not able to do a internal or external call.

  Do you know what I did wrong?

   

  Many thanks in advance.

  Kind regards

  Robin

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  Andreas HEISE

  • 15 janvier 2020 11:06

  Hi Robin,

  1. you need Nomadic Ghost sets in OXE , try to call the REX user internal from an other OXE user

  2. manage you GSM or private number in your profile to switch between the profiles in Rainbow, of course this requires a business or enterprise licence

  brgds

  Andreas

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  Robin ZEILER

  • 15 janvier 2020 11:17

  Hi Andreas,

  is there the possibility to get in contact?

  I don't have a lot of experience regarding the OmniVista.

  That would be very helpful.

  Many thanks in advance.

  Robin

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  Andreas HEISE

  • 22 janvier 2020 01:54

  Hi Robin,

  if you need support you should contact your Alcatel business partner.

  brgds

  Andreas

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