A customer asks for autonomy from rainbow users to manage their personal or group address book.
Especially for the sales department it requires separation of the customer contacts assigned to the agents.
In addition to this, it asks for a simpler and more direct interaction of the user-side phone book
I read the post https://support.openrainbow.com/hc/en-us/community/posts/360000154644-Create-non-Rainbow-contacts-in-Rainbow-phonebook?input_string=ADDRESS%20BOOK%20IN%20RAINBOW
but it's 2 year older.
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