3 commentaires

  • Brian BIRD

    Hello Antonio

    We experienced the same issue here in Australia with a number of customer OXOs disconnecting from the Rainbow network for many hours. We raised 7 cases with ALE Tech support. We were informed that the Rainbow/OXO PCGs (Public Cloud Gateways) became overloaded. ALE added 7 new PCGs to the network and this seems to have resolved the issue - certainly in Australia.

    We asked a large number of our resellers to disconnect and then reconnect their OXOs to the Rainbow network and they were connecting within 2 minutes.

    We have had no more reports of customer disconnections since the new PCGs were added to the network.

    I hope this helps.

    Actions pour les commentaires Permalien
  • Brian BIRD

    I should state that this was only occurring on OXOs that were being manually disconnected from the Rainbow network by OXO warm resets or manually disconnecting Rainbow to synchronize newly programed Any Device sets that were created.

    Actions pour les commentaires Permalien
  • Antonio TESSARI
    We found the problem in Italy, part of the EMEA REGION as Rainbow calls it
    Actions pour les commentaires Permalien

Vous devez vous connecter pour laisser un commentaire.

Vous n'avez pas trouvé ce que vous cherchez?

  • Contactez-nous

    Vous avez des questions? Laissez-nous un message pour obtenir plus d'informations.

  • Demandez à la Communauté

    Vous avez besoin d'aide? Posez vos questions à la Communauté et obtenez des réponses d'autres utilisateurs Rainbow.

    Poster un message