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OXO Connect Hunt Group Missed Calls showing on all Rainbow Clients

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5 commentaires

  • Tamas MESZAROS

    We have customer with the same problem

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  • Wout BUYS

    We also have a few customers with the same issue.

    It would be a very welcome and needed feature to not show missed calls that were answered by someone else.

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  • Jeroen GREVENSTUK

    We also get complains about this from several customers, this would be an enhancement that makes the hybrid solution with OXO connect and rainbow more relevant for existing SMB customers.

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  • Brian BIRD

    As you have highlighted, many users have expressed an interest for parallel hunt groups to be supported in Rainbow. I know the ALE Rainbow Support team is aware of these requests and are looking into it. From what I understand it is not a straight forward feature enhancement.

    In the meantime, for our customers that want to deploy the Rainbow over webrtc and also use a hunt group, we have recommended changing the group from parallel to either cyclic or sequential so the calls are presented to one person in the group at a time.

    For our customers that wanted members to be in a parallel group and accepted the missed call issue, we have programmed a virtual extension so that if a call is left unanswered it goes to a VM box specific to the group, and then an email with a wav file of the VM is attached and sent to all members of that group. 

    Although this does not answer your feature enhancement, it may be a work around solution to ensure you do not miss any additional sales opportunities in the meantime.

    The additional programming would need to be done by your ALE partner.

    I hope this helps.

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  • Andy JONES

    I agree. We have encountered this issue with multiple end users .A resolution to this issue would be welcomed.

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