The escape key doesn't work

Jamie ZIMMERMAN

17 août 2020 14:57

The escape key does not work in other programs with the latest update, Please fix!

Commentaires

13 commentaires

Mauricio CASTELLANOS

17 août 2020 21:27
yes I just notiece the same behaibor, I have to shut down rainbow app because I can use escape key...
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Vincent BOISSEAU

18 août 2020 07:13

Modifié
Hi, we also have the same problem. We can't use escape key with our programs. Please fix it quickly ! Thanks.
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Julien CALABRO

19 août 2020 08:30
Hello, same problem here, Escape key doesn't work when Rainbow is on.

Workaround : SHIFT+ESC works for most of my software.

Please fix this quickly.
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Jeff MANSER

19 août 2020 18:28
Same problem here in the UK, This is effecting 3rd party applications since the update. The web version does not cause the issue. Cheers
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Montse MUÑOZ

20 août 2020 09:42
Yes, in Spain some clients are reporting the same issue with the escape key not working when Rainbow Desktop Application is on.

But if you're logged to Rainbow by web browser, the escape key continues working correctly.

Thank you!
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Frederic Barre

21 août 2020 06:54
Hello,

We face the same problem when the Rainbow app is on (all Rainbow users in our company are having this problem) => please fix this issue quickly.

BR
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Permanently deleted user

21 août 2020 10:31

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Hello all,

The described issue is known and we already have the fix for the Desktop app.

Now, we are working on the Web version so, once finished, we can publish both at the same time.

We invite you to stay tuned to the new version to come.

In the meantime, you can use this workaround:

Deactivate and reactivate the following option in your Rainbow configuration:

Remember that; if you restart the Rainbow app, you will need to re apply the Workaround.

The feedback of our users are important for us and guide us, and we thank you for that.

Thank you for your collaboration and patience.

Regards.

Hislamar
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Angel MOSQUERA

21 août 2020 12:47
The problem occurred when updating version 1.72.5 container 2.74.2 to the new version 1.72.5 container 2.75.2.
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Juan-J. GERVASONI

21 août 2020 13:37
I have the same symptom! It's so dificult to work with others applications when Rainbow is logged-on. Thank you.
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Mike POTTER

22 août 2020 07:28

Modifié
Which is correct, the email or the version?
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Angel MOSQUERA

22 août 2020 17:33
I tested the ESC problem was fixed.
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Thomas SCHÖDER

26 août 2020 08:22
I can confirm this!
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Frederic Barre

26 août 2020 08:39
Indeed, problem fixed.
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