Good morning together
Would it be possible to push the CC integration a little bit?
We need the ProACD and agent function for all our call center agents.
At the same time, outbound dialing via the client should work in the same way as with the OTC PC client. One client for ProACD and Agent.
Are there already efforts to implement this? If so, is there a date when this feature will be implemented?
Planning is Februray 2021, Sprint 83 or 84.
The Rainbow application supports following CCD actions
Wrap up / Withdraw from the distribution
#1 : Rainbow user logs in the CCD and uses his Rainbow device in VoIP mode.
#2 ; Rainbow user logs in the CCD and select an OXE phone set to manage Voice
Rainbow Enterprise license
Rainbow user cannot be both an OXE CCD agent and an OXE telephony user
When logged out, the user has no telephony services.
Is there any news regarding this feature?
We are eager to use this in at least one company and when it succeeds we want to use it on more sites.
One of them a Township sees this as the way to be able to have employees work at homew and still be part of the Customer Contact Centre during this period of Lock Downs.
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