global rainbow login down
rainbow status page shows that everything is online but
none of our users could connect to rainbow with (azure) sso, same for local users.
is there a global issue?
Commentaire officielDear Jeroen,please let me use this opportunity to extend our apologies for the inconveniences caused by the outage you've addressed. You're in the right when you say we need to make sure this doesn't happen again and yet it happened 2 times this month as you've rightfully highlighted.To give a bit more context, the first outage was caused by a malfunction on the data center provider's side where Rainbow is hosted. Even though it was brief, much like this one, it still disrupted daily operations for many users, which is why we've posted an official response highlighting how we're addressing the situation on the official Rainbow support site.As for this incident, the official statement is being drafted as I write and will be available soon. We've started working on a set of contingency plans for outages on both regional and global scales. We apologize for the inconvenience once again. Should you have any other concerns or issues please don't hesitate to raise them with our support or in the community. We're trying our best to keep the community closely monitored, but our official channels of communication and support are focused on our ticketing system. This may result in delayed responses here.Thank you for your understanding and continued support.Have a lovely evening!Best Regards,BaptisteActions pour les commentaires
in the meantime it's also on the status page https://status.openrainbow.com/
If you thing that Rainbow is not stable of enough efficient for you or your customers, stop using it ...
But could you stop to send everyday complains about Rainbow?
See with you reseller or your Alcatel-Lucent representative directly for yours complains .
Thanks in advance
Have a good day
Is this an official response from Alcatel in response to a common question how to make Alcatel's services more reliable after 2x outages in a month?
We have been a PBX customer for 10 years and only recently became a Rainbow customer for our business users.
About other topics created by us,
You apparently advise against using the open community "help assistance and support", however a community serves to help and inform each other.
I'd rather say it's a shame that Alcatel doesn't feed and maintain the community happening instead of asking that we don't feed justified remarks or questions in the community.
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