Rainbow Android app trouble

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Julien MINOT

• 13 janvier 2023 10:29

Hello,

I hope I'm in the right place to ask this question.

One of my colleague, using a OnePlus phone, has troubles with the Rainbow app since yesterday.
When she calls or receive a call from someone, she can't hear anything nor the person calling can't her her.

All parameters in the app are corrects. In the phone settings, for Rainbow app, everything is ok too, the app can use the microphone and make calls etc...

I tried to uninstall the app, reboot the phone, reinstall. 
Also tried to cancel her account on Rainbow, recreate it, still nothing. 

I can't really understand where to investigate. I think it's the phone that create the issue.

Any help woulb be much appreciated.

Thank you

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• Commentaire officiel

  

  Baptiste CANDELIER

  • 22 février 2023 09:05

  Hi Julien,

  I've checked our support ticket database but I can't find any similar issue. I would suggest that you contact your ALE Reseller who can open a Rainbow support ticket so that we can analyse further this issue.

  Regards,
  Baptiste

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  Olivier VAILLANT

  • 20 janvier 2023 18:18

  Hi 

  Did you test your connection from Rainbow?

  It's very helpfull for such issues

  you can't check also on the Rainbow dashboard the audio quality of the calls 

  Regards

  Olivier

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