Andreas HEISE

1. Security and Data Privacy
2. Infrastructure
3. What Are Rainbow Network Requirements?

Hi Quentin,  there is a mistake in the note, DNS name of new server 178.33.41.97 must be rtc-gra6.openrainbow.com instead of rtc-gra5.openrainbow.com. brgds Andreas 

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• Andreas HEISE
• 16 décembre 2022 14:38
• 1 vote

1. Communauté
2. Help Assistance & Support
3. Rainbow Continues to Ring on cell phone after being answered on the computer.

I've the same issue on Android if the call on comuter is answered to qiuckly, if I wait few seconds before answering ringing stops on Android. No problem in iPhone even if the call is answered quic...

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• Andreas HEISE
• 16 mars 2021 23:02
• 1 vote

1. Communauté
2. Help Assistance & Support
3. IP Desktop Softphone_11.3.0

Hello Bruno, IP Desktop Softphone is not part of Rainbow.You should ask your BP for support. brgds Andreas

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• Andreas HEISE
• 7 décembre 2020 07:40
• 0 vote

1. Communauté
2. Help Assistance & Support
3. Activity Log

Hi Patrick, you can query last lastLoginDate and loggedSince per user via REST API see the example on the development hub: https://hub.openrainbow.com/api/admin/index.html#operation/GetUsersId brg...

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• Andreas HEISE
• 18 novembre 2020 07:10
• 0 vote

1. Communauté
2. Help Assistance & Support
3. Switch off auto update on Rainbow desktop application

Hi Jason, please have a look to the related documentation: https://support.openrainbow.com/hc/en-us/articles/360001817700-How-to-Deploy-Desktop-Application-Using-Microsoft-Active-Directory- brgds A...

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• Andreas HEISE
• 29 septembre 2020 20:38
• 0 vote

1. Communauté
2. Help Assistance & Support
3. Erreur chargement photos

Hello Christophe, I had the same issue with an user which only used mobile client, his Rainbow file storage volume was reached, after clean-up problem was solved. see also: https://support.openrain...

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• Andreas HEISE
• 29 septembre 2020 20:31
• 0 vote

1. Communauté
2. Help Assistance & Support
3. ChannelIteam Reactions

Hello Murali, you should post your development question in the Hub Support Community: https://support.openrainbow.com/hc/de/community/topics/115000150070-Hub-Support-Community  brgds Andreas

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• Andreas HEISE
• 15 septembre 2020 21:50
• 0 vote

1. Communauté
2. Help Assistance & Support
3. Not Allowed to upload file

Hello Philippe, I had the same error message when my file store limit was reached and I tried to upload a file. Please check your limit in the files menu in the right bottom corner: brgds Andreas

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• Andreas HEISE
• 15 septembre 2020 21:21
• 0 vote

1. Communauté
2. Help Assistance & Support
3. Delete and Invite a member

Hi Hirai, seems to be that the user you tried to invite has already joined another company. You can only invite users who are in the company Rainbow or not have an Rainbow account today. brgds Andreas

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• Andreas HEISE
• 8 septembre 2020 00:30
• 0 vote