Hello Christophe, We discovered a outage during the planned upgrade of the Canada Data Center. Rainbow Services was restored at 12:35 CET. You can have more details about this outage here. Regards,
Hello Alexandre, Good news! Thank you for your confirmation. Regards,
Bonjour Philippe, A ce jour, nous n'avons de documentation complémentaire. Je pense comprendre que votre question concerne notre fichier d'installation MSI? Notre installer MSI est standard, il fau...
Hello Alexandre, Thanks for your confirmation. I checked our database and your PBX seems to be in version R2.2 017.001. Can you update it? You need at least version R2.2 033.001 of "OXO Connect" to...
Hello Alexandre, It seem that "AnyDevice" is not well configure in your PBX. The PBX user needs attached to his desk phone an AnyDevice (Virtual Terminal) on "OXO Connect". You have to create a new...
Hello Mikail, Thanks for your comment. Feel free to use the Community to suggest an improvement! Your feedback will be reviewed by the product team. Regards,
Thank you for the screenshot. Can you confirm that you have the "AnyDevice" menu using the Web or Desktop application? Can you also confirm that your Android application is up to date with the Goo...
No problem! On Mac, you will find the file "rainbow.ini" in the folder below:~/.config/Alcatel-Lucent Enterprise/Rainbow To find it easily, you can use the "Go" link on the top bar and choose "Go t...
The behavior must be the same on Mac! Do you have an issue using this feature? Thanks in advance,
Hello Alex, To use your Business Phone Number, you must use the Rainbow "Any Device" feature! Can you confirm that you have enabled this option in your Android application? To activate this feature...