Hi all, many thanks to Olivier who gave the correct answer. I'll just add an information, we at support level can make some channel type modification but I have to check what's feasible and what's ...
Hello Michael, there is no specific role needed, seems something is not working as expected. Can you please contact your ALE Rainbow reseller so that he can open a support ticket. We need to take a...
Hi Christoph, this should not happen, can you please contact your ALE Rainbow reseller so that he opens a support ticket? We need to make a deeper analysis to understand why this occurs. Regards,Ba...
Hi Nathan, in your case the best is that you ask your company administrator to contact your Rainbow reseller who can open a support ticket and we will then move your Rainbow account to the right co...
Hello Caroline, in addition to Fazal's answer, you can try our Rainbow Pilot tool which can give you some hints about connectivity issues. In any case, I recommend that you contact your Rainbow r...
Hi Nilesh, You are right, it works exactly as you have described. Regards,BaptisteRainbow Customer Care Team
Bonjour Maxime, pour la WebRTC gateway tu as les articles suivants qui expliquent l'installation et la configuration: https://help.openrainbow.com/hc/en-us/articles/22319422139666-WebRTC-Gateway-In...
Hello, I have seen that your ALE reseller has opened a support ticket for this issue. I'll summarize here the analysis and the fix that will be provided. Teams V2 works with an app installed on the...
Hi Juan, we can move your account. Please send an email to support@openrainbow.com to request the move of your account. Please indicate the name of the destination company so that we can process yo...
Hi Marine, first of all I can see that your account is a freemium account, you'll need first to contact your IS/IT administrator to ask him to invite you to join the company from a Rainbow point of...