Note: Troubleshooting articles are only available in English

Issue:

You've installed the Rainbow Desktop app with the option Microsoft ® Outlook integration but in Microsoft ® Outlook you do not see the Rainbow add-in.

Root cause:

either the add-in is not enabled in Rainbow Desktop app or for some reason Microsoft ® Outlook prevented the add-in to start.

How to fix the issue:

1. Check if the option is correctly set in Rainbow Desktop app

Go to the settings menu:

If the option to activate the add-in is correctly set and the add-in is still not displayed after the restart of Microsoft ® Outlook then following point can be checked.

2. Check in Outlook if the add-in is disabled

go to the menu File > Options > Add-ins

Check if it can be activated

Same menu go to Manage "COM Add-ins" and click on Go...

Select the add-in and click OK

You may need to restart Outlook.

If after this step the add-in still doesn't work then check following Outlook setting

3. Go to the menu File > Slow and Disabled COM Add-ins

Select "Always enable this add-in", you may need to restart Outlook.