Anyone can get help in Rainbow. Whatever your profile or your Company type, several tools are available to guide you.
Note: Please answer these short questions so that we can provide you with the best support experience.
Do you manage a Rainbow Company?
Fine! You are a Rainbow User and you have several ways to get help:
Visit our Getting Started category to learn more about the features available.
Post your questions and discuss with other users in the Community.
Ask Emily for help directly in Rainbow applications.
Note: If you are a member of a Rainbow Company, Emily can send your request to your Support Team.
What type of Company do you manage?
Fine! You are a Company Administrator and you have several ways to get help:
Visit our Getting Started space to learn more about the features available.
Visit our Administration space to have more details about the Companies management.
Post your questions and discuss with other users in the Community.
Ask Emily for help directly in Rainbow applications.
Note: If your Company is linked to a Rainbow Reseller, Emily can send your request to his Support Team.
Fine! You manage a Direct Reseller Company. You can have the role of Company Administrator, Finance or Operation and you have several ways to get help:
Visit our Getting Started space to learn more about the features available.
Visit our Administration space to have more details about the Companies management.
Visit our Direct Reseller space to have more details about your Customers management.
Submit and Follow Support Requests to Rainbow Customer Care Team from the Help Center.
Post your questions and discuss with other users in the Community.
Ask Emily for help directly in Rainbow applications.
Note: Emily can send your request to the Rainbow Customer Care Team and create a Support Request.
Fine! You manage a Value Added Distributor Company. You can have the role of Company Administrator, Finance or Operation and you have several ways to get help:
Visit our Getting Started space to learn more about the features available.
Visit our Administration space to have more details about the Companies management.
Visit our Value Added Distributor space to have more details about your Customers management.
Submit and Follow Support Requests to Rainbow Customer Care Team from the Help Center.
Post your questions and discuss with other users in the Community.
Ask Emily for help directly in Rainbow applications.
Note: Emily can send your request to the Rainbow Customer Care Team and create a Support Request.
Fine! You manage a Indirect Reseller Company. You can have the role of Company Administrator, Finance or Operation and you have several ways to get help:
Visit our Getting Started space to learn more about the features available.
Visit our Administration space to have more details about the Companies management.
Visit our Indirect Reseller space to have more details about your Customers management.
Post your questions and discuss with other users in the Community.
Ask Emily for help directly in Rainbow applications.
Note: Emily can send your request to the Support Team of your Rainbow Value Added Distributor.
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