We are delighted to announce the opening of the "Request" aera in the Help Center. This new space allows to users supported by Rainbow Customer Care Team to Create and Follow their "Support Request".

Please remember that Rainbow Customer Care Team provides support to the Administrators of their "Direct Resellers" and their "Value Added Distributors".

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Opening of the "Requests" area of the Help Center!

Submit a Request from the Help Center:

1. Click on "Submit a request" in the top banner of the Help Center.
2. Fill in the form for adding people to CC, a subject and a description of your request.
3. You can also add files clinking ont the space "Attachments'.
4. Click on Submit to send your request to the Rainbow Customer Care Team.

Note: Depending on your subject, the Help Center gives you suggestions for articles that can help you. Feel free to consult these articles before sending your request!

Follow my Requests from the Help Center: 

1. Click on your avatar in the top banner of the Help Center.
2. In the drop-down list, click on "My activities".
3. In the My Activities area, click on the "Requests" sub tab.
4. Here you can find your own request and requests where you are in "CC"
5. Click on the subject of the request to have some information such as status, assigned agent etc.
6. You can update your request by adding a file or texts for the Rainbow Customer Service team.

Note: You can choose to close one of your Request if your issue is fixed.