Note: Troubleshooting articles are only available in English.

Issue description:

After start of the Rainbow desktop application, the application does not open.

After logging into the Rainbow desktop application, the application does not open.

Root cause:

The antivirus software or some Windows Group Policies may block the Rainbow Application.

How to fix the issue:

Check you Antivirus Software for details about how to add the Rainbow app to the white list or contact your IS/IT administrator to check the same or the group policies.