Note: Troubleshooting articles are only available in English.

Issue

I can't validate my password change after having used "Forgot your password?" on login page

Root Cause

One of this two cause can lead to this issue:

1. The email received with the validation code is into the "spam" or "clutter" folder of your email client
2. You didn't define a correct new password

How to fix the issue

1. Check your email client's Spam or Clutter folder, add noreply@openrainbow.com or better the domain openrainbow.com to the trusted senders.
2. Verify the format of the password: it must contain at least 1 uppercase letter, 1 lowercase letter, 1 number, 1 special character and minimum length of 8 characters.

If the password doesn't fulfill the requirement you can't click on the "continue" button: