Table of Contents:

1. Document history
2. Installation issues
   1. Unable to install Rainbow CCCAgent
   2. CCCAgent fails to save system settings and traces configuration
   3. CCAgent fails to load system settings and traces configuration
   4. CCCAgent service fails to create logs
   5. Unable to start CCCAgent service from configuration utility
   6. Unable to stop CCCAgent service from configuration utility
3. Connectivity Issues
   1. CCCAgent service fails to start properly
   2. CCCAgent service fails to connect to telephony interface
   3. CCCAgent service fails to load phonebook and user entries
      • Cisco Unified Communications Manager
      • AVAYA IP Office
   4. CCCAgent service fails to maintain a connection with Telephony interface
   5. CCCAgent service fails to maintain a connection with XMPP or PCG interface
4. Extensions specific Issues
   1. CCCAgent service fails to monitor one or more extensions
      • Cisco Unified Communications Manager
      • AVAYA IP office
   2. CCCAgent service fails to receive telephony events for an extension