Target Audience: Rainbow User
Related Offers: Early Adopter
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Thanks to be part of Rainbow Room Early Adopter phase. We would really like to co-build this new feature with you. Your comments will be very useful to us in designing, qualifying and distributing this product. |
How to report issue or send feedback for Rainbow Room?
Technical Issues Reporting:
You think you found a bug? Please use the following procedure to allow us to correct it as soon as possible:
- Send a mail to "support@openrainbow.com" or send a message to Emily through Rainbow.
- Add [Rainbow Room] in the subject of your request.
- Describe precisely your issue, adding the timestamp and if possible a screenshot or a photo.
- Specify the name of the room where the Rainbow TV is installed.
- Add the Rainbow Room logs to your email. You can transfer the logs to your Rainbow account from the TV before creating your ticket.
- Please take a look to the video below to see how to transfer the logs.
Share Feedback or Suggestions:
Something is missing in the product? Some use cases are not yet available? Tell us about your frustrations and we will analyze your comments with the product team.
- Send a mail to "support@openrainbow.com" or send a message to Emily through Rainbow.
- Add [Rainbow Room] in the subject of your request.
- Describe precisely your suggeestion, adding screenshot or a photo.
Note: Feel free to share your feelings about this new product who is still under development.
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