Configure programmable keys of telephone devices associated to company members

This article allows resellers to configure programmable keys of telephone devices associated to company members.

The number of available programmable keys depends on the type of telephone device.

A key can be programmed for:

• Speed dial: To reach a company member, hunt group or external number
• Supervision: To supervise the state of a company member and to intercept his incoming calls
  Note: A hunt group cannot be supervised via a programmable key. Only incoming calls are supervised. Clicking on an idle supervision key will call the supervised user.

To configure programmable keys:

1. From the Rainbow administration interface, click on Customer companies at the bottom of the left panel.
2. In the customer list, click on the name of the target customer company.
3. In the left panel, click on Members.
4. Click on the target company member.
5. In the pop-up window which opens, select the Prog. keys tab, then the Device tab.
6. Click on the target box and configure:
   
   • The key type: Speed dial or Supervision
   • If Speed dial is selected, the destination type: Member, Hunt group or External number
     
   • If Member or Hunt group is selected, the target company member or hunt group
   • If External number is selected, the name and public number of target external user
   Note: Only members configured with an extension number can be selected as destination of the programmable key.
7. Click on Update.
   A speed dial key is identified by icon.
   A supervision key is identified by icon.
   Example of programmable key configuration:
8. Click on Apply to validate changes.