Rainbow Hub and Rainbow Hybrid offer some additional features to the Communication systems that expand the offered facilities from on site to every where you go.
However we see that in contrast to other SIP based cloud solutions it lacks a elementary feature called Supervision.
where the OXO and OXE offer good options for (Set) Supervision it is missing in the Rainbow environment.
This can be basic choices due to resources or funding but it is a lack of features if it should not be considered to implement it and it wil cost (new) customers if this question can only be answered with no.
Other cloud based solutions like Broadsoft offer these features based on basic SIP protocol almost without any limit, where we must say no to (new) customers.
Customers coming from an OXO/OXE system and combining these systems with Rainbow see that a supervisor is missing call information of a supervised set where it is
a common facility in the on Premise world.
The lack of not seeing the calling number is annoyance number 1, where this is the most used supervision feature in the on Premise systems.
Please consider to implement this feature in the near future to be able to grow in this market.
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