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Audio / Video issue on settings

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6 comentários

  • Comentário oficial
    Baptiste CANDELIER

    Hello Rainer,

    you might check if you have allowed the mic usage for desktop applications.

    It's (for Windows 11), in Settings/ Privacy & Security/ Microphone

    Option "Let Desktop apps access your microphone" should be on and in the list of apps below this option you should fine Rainbow

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  • Abdul RAHMAN

    Hi Rainer,

    Good day to you!

    Please refer to the below link to troubleshoot the audio issue in the Rainbow application.

    https://support.openrainbow.com/hc/en-us/articles/360003576360-My-Audio-Video-settings-are-empty-

    Thank you.

    Regards

    Abdul Rahman.G (Rainbow Technical support)

     

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  • Rainer SCHILD

    Thank you for your response.... but this is not my issue.

    Rainbow find the microphone and speaker but has no rights to access it.

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  • Abdul RAHMAN

    Hi Rainer, I hope you are doing well!

    Thank you for your response.

    If you are logging in through the browser, please check the browser settings.

    The issue may be because of the browser please check if the browser has blocked access to the microphone and camera. So, please check in the browser settings if the Rainbow app is allowed to access the camera and microphone.

    Also, we tried to reproduce the issue in our lab by removing the rights to access the camera/micro in the browser settings and got the same issue.

     

    Also, sometimes while accessing www.openrainbow.com, the micro is not available.

    Please click on the microphone with the red cross to authorize access to the microphone.

     

    I hope this will help you to troubleshoot the issue.

    Thank you.

    Regards,

    Abdul Rahman. G (Rainbow TAC support)

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  • Rainer SCHILD

    Hi Abdul,

    thank you very much. But my issue is not a browser issue since i used the rainbow client itself and that showed me this issue that it has no rights to access microphone & loudspeaker.... by the way other windows software still can access w/out any issue like rainbow did before.

    cheers,

    Rainer

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  • Abdul RAHMAN

    Hi Rainer,

    I hope you are doing well.

    We would appreciate it if you could create a ticket for our support team with the relevant information so that we can look into it further and find a solution.

    Thank you.

    Regards,

    Abdul Rahman.G (Rainbow Technical support)

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