RAINBOW TEAMS Error

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G Doutriaux

• 23 de fevereiro de 2024 07:17

In Teams, I'm using till 1 year Rainbow application, with SAML Azure integration with success.

But till yesterday I receive this message

"Vous ne disposez pas d’un compte Rainbow associé à votre système de téléphonie d’entreprise. Vous ne pouvez donc pas utiliser l'application Rainbow Telephony pour Microsoft Teams pour gérer vos appels téléphoniques."

When I'm trying to connect to rainbow web site, I'm using SAML connection without any issue.
How to fix it ?

  

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• 

  Abdul RAHMAN

  • 4 de março de 2024 14:20

  
  Hello Gaëtan,

  I hope you're having a good day!

  We kindly ask you to review the configuration of Teams V3 by referring to the link provided below:

  https://support.openrainbow.com/hc/en-us/articles/11822689557650-Rainbow-Business-Telephony-for-Microsoft-Teams-NEW-VERSION-v3

  If you continue to encounter the same issue, please don't hesitate to open a new case with us for further analysis.

  Thank you.
  Best regards,
  Abdul Rahman.G (Rainbow Technical Support)

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