Issue to make call with Rainbow telephony integrate with Zoho CRM.

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CRM Masters

• 30 de julho de 2024 10:10

Dear Team,

Need your help

I am encountering an issue with the call button API. Whenever I click on the call button in the Zoho CRM  Lead module , the API always searches the contacts module to check if the phone number is present. If the phone number is not found in the contacts module a dial-up do not appear in the CRM lead module 

Regards

0

• 

  Abdul RAHMAN

  • 2 de setembro de 2024 13:48

   

  Hi CRM,

   

  I hope you're doing well!

   

  Please use the following link to configure the Zoho connector:

   

  https://support.openrainbow.com/hc/en-us/articles/4402689792402-Rainbow-ZoHo-Connector-Guide 

   

  If you continue to encounter the same issue, reach out to your partner and open a new case with us for further assistance.

   

  Thank you!

   

  Best regards,

  Abdul Rahman G.

  Rainbow Technical Support

  0

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