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[Sandbox] Login problems since this weekend - INFO

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7 comentários

  • Agasi Gilang Persada

    Hello, is the issue has been fixed yet? I'm still can't login to the sandbox via rainbow CLI. It shows error like the screenshot below. I can access the developer dashboard (web version) but when i tried to access via rainbow CLI, it shows error.

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  • Pascal BORSCHNECK

    Could you please retry with -v option (to have verbose traces) please ?

     

    (I was able to connect with 2 accounts on web-sandbox.openrainbow.com)

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  • Agasi Gilang Persada

    Here's the output with -v option : 

    [37m[39m
    [37m[37mWelcome to [39m[31mR[39m[33ma[39m[32mi[39m[34mn[39m[35mb[39m[31mo[39m[33mw[39m [34mC[39m[35mL[39m[31mI[39m[39m
    2018-9-4 18:18:24 [1536059904089] - debug:CLI/MESSAGE - (welcome) command options { noOutput: false,
    proxy: null,
    email: null,
    password: null,
    host: null }
    [37mVersion [33m1.45.1[39m[39m
    2018-9-4 18:18:24 [1536059904098] - debug:signin with 464516p@gmail.com
    2018-9-4 18:18:24 [1536059904099] - debug:signin on sandbox.openrainbow.com
    2018-9-4 18:18:24 [1536059904102] - debug:CLI/SDK - (start) use account 464516p@gmail.com
    2018-9-4 18:18:24 [1536059904107] - info:LOGS - ------------------------------------------------
    2018-9-4 18:18:24 [1536059904107] - info:LOGS - Welcome to the ALE Rainbow SDK for Node.JS
    2018-9-4 18:18:24 [1536059904108] - info:LOGS - Where Everything connects
    2018-9-4 18:18:24 [1536059904108] - info:LOGS - Support: Send message to Emily using #support #api
    2018-9-4 18:18:24 [1536059904108] - info:LOGS - ------------------------------------------------
    2018-9-4 18:18:24 [1536059904109] - info:LOGS - (constructor) No file logs enabled
    2018-9-4 18:18:24 [1536059904109] - debug:CORE - (constructor) _entering_
    2018-9-4 18:18:24 [1536059904110] - debug:CORE - (constructor) ------- SDK INFORMATION -------
    2018-9-4 18:18:24 [1536059904110] - info:CORE - (constructor) SDK version: 1.45.0
    2018-9-4 18:18:24 [1536059904110] - info:CORE - (constructor) Node version: v8.11.4
    2018-9-4 18:18:24 [1536059904111] - info:CORE - (constructor) http_parser version: 2.8.0
    2018-9-4 18:18:24 [1536059904111] - info:CORE - (constructor) node version: 8.11.4
    2018-9-4 18:18:24 [1536059904111] - info:CORE - (constructor) v8 version: 6.2.414.54
    2018-9-4 18:18:24 [1536059904111] - info:CORE - (constructor) uv version: 1.19.1
    2018-9-4 18:18:24 [1536059904112] - info:CORE - (constructor) zlib version: 1.2.11
    2018-9-4 18:18:24 [1536059904112] - info:CORE - (constructor) ares version: 1.10.1-DEV
    2018-9-4 18:18:24 [1536059904112] - info:CORE - (constructor) modules version: 57
    2018-9-4 18:18:24 [1536059904113] - info:CORE - (constructor) nghttp2 version: 1.32.0
    2018-9-4 18:18:24 [1536059904113] - info:CORE - (constructor) napi version: 3
    2018-9-4 18:18:24 [1536059904114] - info:CORE - (constructor) openssl version: 1.0.2p
    2018-9-4 18:18:24 [1536059904114] - info:CORE - (constructor) icu version: 60.1
    2018-9-4 18:18:24 [1536059904115] - info:CORE - (constructor) unicode version: 10.0
    2018-9-4 18:18:24 [1536059904116] - info:CORE - (constructor) cldr version: 32.0
    2018-9-4 18:18:24 [1536059904116] - info:CORE - (constructor) tz version: 2017c
    2018-9-4 18:18:24 [1536059904116] - debug:CORE - (constructor) ------- SDK INFORMATION -------
    2018-9-4 18:18:24 [1536059904117] - error:OPTIONS - (constructor) 'appId' or 'appSecret' is not defined. Can't sign-in. Check the documentation to configure it
    2018-9-4 18:18:24 [1536059904118] - debug:OPTIONS - (constructor) Use REST services on Rainbow sandbox.openrainbow.com platform
    2018-9-4 18:18:24 [1536059904119] - warn:
    2018-9-4 18:18:24 [1536059904119] - debug:OPTIONS - (constructor) Use XMPP services on Rainbow sandbox.openrainbow.com platform
    2018-9-4 18:18:24 [1536059904121] - info:CORE - (constructor) used in CLI mode
    2018-9-4 18:18:24 [1536059904124] - debug:CORE - (constructor) _exiting_
    2018-9-4 18:18:24 [1536059904125] - debug:CLI/SDK - (start) call startCLI
    2018-9-4 18:18:24 [1536059904127] - debug:CORE - (start) _entering_
    2018-9-4 18:18:24 [1536059904127] - debug:CORE - (start) start all modules
    2018-9-4 18:18:24 [1536059904128] - debug:STATEMGR - (start) _entering_
    2018-9-4 18:18:24 [1536059904129] - info:STATEMGR - (start) current state stopped
    2018-9-4 18:18:24 [1536059904129] - debug:STATEMGR - (start) _exiting_
    2018-9-4 18:18:24 [1536059904183] - debug:HTTP - (start) _entering_
    2018-9-4 18:18:24 [1536059904184] - debug:HTTP - (start) host used sandbox.openrainbow.com
    2018-9-4 18:18:24 [1536059904184] - info:HTTP - (start) REST URL https://sandbox.openrainbow.com:443
    2018-9-4 18:18:24 [1536059904184] - debug:HTTP - (start) _exiting_
    2018-9-4 18:18:24 [1536059904185] - debug:REST - (start) _entering_
    2018-9-4 18:18:24 [1536059904186] - info:REST - (start) email used 464516p@gmail.com
    2018-9-4 18:18:24 [1536059904187] - debug:REST - (start) _exiting_
    2018-9-4 18:18:24 [1536059904188] - debug:XMPP - (start) _entering_
    2018-9-4 18:18:24 [1536059904188] - info:XMPP - (start) XMPP connection blocked by configuration
    2018-9-4 18:18:24 [1536059904189] - debug:XMPP - (start) _exiting_
    2018-9-4 18:18:24 [1536059904189] - debug:SETT - (start) _entering_
    2018-9-4 18:18:24 [1536059904190] - debug:SETT - (start) _exiting_
    2018-9-4 18:18:24 [1536059904191] - debug:PRES - (start) _entering_
    2018-9-4 18:18:24 [1536059904193] - debug:PRES - (start) _exiting_
    2018-9-4 18:18:24 [1536059904194] - debug:CONTACTS - (start) _entering_
    2018-9-4 18:18:24 [1536059904198] - debug:CONTACTS - (start) Create userContact (undefined)
    2018-9-4 18:18:24 [1536059904199] - debug:CONTACTS - (start) _exiting_
    2018-9-4 18:18:24 [1536059904200] - debug:BUBBLES - (start) _entering_
    2018-9-4 18:18:24 [1536059904201] - debug:BUBBLES - (start) _exiting_
    2018-9-4 18:18:24 [1536059904201] - debug:CONVERSATIONS - (start) _entering_
    2018-9-4 18:18:24 [1536059904206] - debug:CONVERSATIONS - (start) _exiting_
    2018-9-4 18:18:24 [1536059904207] - info:PROFILES - (start) [profileService] === STARTING ===
    2018-9-4 18:18:24 [1536059904208] - debug:TELEPHONY - (start) _entering_
    2018-9-4 18:18:24 [1536059904209] - debug:PROFILES - (isFeatureEnabled) : TELEPHONY_VOICE_MAIL : service not started or feature not enabled
    2018-9-4 18:18:24 [1536059904212] - debug:TELEPHONY - (start) _exiting_
    2018-9-4 18:18:24 [1536059904213] - debug:IM - (start) _entering_
    2018-9-4 18:18:24 [1536059904214] - debug:IM - (start) _exiting_
    2018-9-4 18:18:24 [1536059904215] - debug:CHANNELS - (start) _entering_
    2018-9-4 18:18:24 [1536059904216] - debug:CHANNELS - (start) _exiting_
    2018-9-4 18:18:24 [1536059904217] - debug:GROUPS - (start) _entering_
    2018-9-4 18:18:24 [1536059904217] - debug:GROUPS - (start) _exiting_
    2018-9-4 18:18:24 [1536059904218] - debug:ADMIN - (start) _entering_
    2018-9-4 18:18:24 [1536059904219] - debug:ADMIN - (start) _exiting_
    2018-9-4 18:18:24 [1536059904219] - debug:FILESERVERSERVICE - (start) _entering_
    2018-9-4 18:18:24 [1536059904220] - debug:CORE - (start) all modules started successfully
    2018-9-4 18:18:24 [1536059904221] - info:STATEMGR - (transitTo) set state started
    2018-9-4 18:18:24 [1536059904222] - info:EVENTS - (publish) event rainbow_onstarted : { code: 1, label: 'SUCCESSFULL', msg: '' }
    2018-9-4 18:18:24 [1536059904223] - debug:CORE - (start) _exiting_
    2018-9-4 18:18:24 [1536059904223] - debug:CLI/SDK - (start) call startCLI successfull
    2018-9-4 18:18:24 [1536059904224] - debug:execute action...
    2018-9-4 18:18:24 [1536059904225] - debug:CLI/SDK - (signin)
    2018-9-4 18:18:24 [1536059904225] - debug:CLI/SDK - (signin) call startCLI
    2018-9-4 18:18:24 [1536059904227] - debug:CORE - (signin) _entering_
    2018-9-4 18:18:24 [1536059904228] - debug:XMPP - (stop) _entering_
    2018-9-4 18:18:24 [1536059904229] - debug:XMPP - (stop) nothing to stop
    2018-9-4 18:18:24 [1536059904229] - debug:XMPP - (stop) _exiting_
    2018-9-4 18:18:24 [1536059904231] - debug:REST - (signin) _entering_
    2018-9-4 18:18:24 [1536059904235] - info:HTTP - (get) url https://sandbox.openrainbow.com:443/api/rainbow/authentication/v1.0/login
    [0G [96m◜ [90mIn progress, please wait...[0m[0G [96m◠ [90mIn progress, please wait...[0m[0G [96m◝ [90mIn progress, please wait...[0m[0G [96m◞ [90mIn progress, please wait...[0m[0G [96m◡ [90mIn progress, please wait...[0m[0G [96m◟ [90mIn progress, please wait...[0m[0G [96m◜ [90mIn progress, please wait...[0m[0G [96m◠ [90mIn progress, please wait...[0m[0G [96m◝ [90mIn progress, please wait...[0m[0G [96m◞ [90mIn progress, please wait...[0m[0G [96m◡ [90mIn progress, please wait...[0m[0G [96m◟ [90mIn progress, please wait...[0m[0G [96m◜ [90mIn progress, please wait...[0m[0G [96m◠ [90mIn progress, please wait...[0m[0G [96m◝ [90mIn progress, please wait...[0m[0G [96m◞ [90mIn progress, please wait...[0m[0G [96m◡ [90mIn progress, please wait...[0m[0G [96m◟ [90mIn progress, please wait...[0m[0G [96m◜ [90mIn progress, please wait...[0m[0G [96m◠ [90mIn progress, please wait...[0m[0G [96m◝ [90mIn progress, please wait...[0m[0G [96m◞ [90mIn progress, please wait...[0m2018-9-4 18:18:25 [1536059905801] - info:HTTP - (get) HTTP code 401
    2018-9-4 18:18:25 [1536059905802] - warn:HTTP - (get) HTTP response.code != 200 , response : {"statusCode":401,"body":{"errorCode":401,"errorMsg":"Unauthorized","errorDetails":"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden","errorDetailsCode":401501},"headers":{"content-type":"application/json; charset=utf-8","content-length":"166","etag":"W/\"a6-YRIs5czLhP3CJBvhxOt+2YktlKs\"","x-response-time":"98.628ms","date":"Tue, 04 Sep 2018 11:18:25 GMT","connection":"close","cache-control":"max-age=0, no-cache, must-revalidate","strict-transport-security":"max-age=315360000; includeSubDomains; preload","x-frame-options":"DENY","x-xss-protection":"1; mode=block","x-content-type-options":"nosniff"},"request":{"uri":{"protocol":"https:","slashes":true,"auth":null,"host":"sandbox.openrainbow.com:443","port":"443","hostname":"sandbox.openrainbow.com","hash":null,"search":null,"query":null,"pathname":"/api/rainbow/authentication/v1.0/login","path":"/api/rainbow/authentication/v1.0/login","href":"https://sandbox.openrainbow.com:443/api/rainbow/authentication/v1.0/login"},"method":"get","headers":{"Accept":"application/json","Content-Type":"application/json","Authorization":"Basic xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx","x-rainbow-client":"sdk_node","x-rainbow-client-version":"1.45.0","user-agent":"node/v8.11.4 (linux; x64) Rainbow Sdk/1.45.0","content-length":0}}}
    2018-9-4 18:18:25 [1536059905803] - error:REST - { code: 401,
    msg: 'Unauthorized',
    details: '"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden"' }
    2018-9-4 18:18:25 [1536059905803] - debug:REST - (signin) _exiting_
    2018-9-4 18:18:25 [1536059905803] - error:CORE - (signin) can't signed-in { code: 401,
    msg: 'Unauthorized',
    details: '"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden"' }
    2018-9-4 18:18:25 [1536059905804] - debug:CORE - (signin) _exiting_
    2018-9-4 18:18:25 [1536059905804] - info:EVENTS - (publish) event rainbow_onrainbow_onconnectionerror : { code: -2,
    label: 'UNAUTHORIZED',
    msg: 'The email or the password is not correct',
    details:
    { code: 401,
    msg: 'Unauthorized',
    details: '"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden"' } }
    2018-9-4 18:18:25 [1536059905805] - error:
    [0G[2K2018-9-4 18:18:25 [1536059905806] - debug:action failed... { code: -2,
    label: 'UNAUTHORIZED',
    msg: 'The email or the password is not correct',
    details:
    { code: 401,
    msg: 'Unauthorized',
    details: '"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden"' } }
    [37m[39m
    [37m[31mx[39m [37m[37mCan't execute the command[39m[39m[39m
    [37m [37m"Unknown login or wrong password for login 464516p@gmail.com, login is forbidden"[39m[90m ([39m[90mUnauthorized[39m[90m/[39m[90m401[39m[90m)[39m[39m
    [37m[39m

    I tried to login on web-sandbox.openrainbow.com but it gives me error like this :

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  • Pascal BORSCHNECK

    Asking the server team to check your user ...

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  • Pascal BORSCHNECK

    We saw lot of "Unknown login or wrong password for login".
    After several retries, the account is locked for X minutes.

     

    Please change your password and retry.

    Howto:

    • go to web-sandbox.openrainbow.com
    • do not try to login
    • click on "forgotten your password"
    • and follow instructions
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  • Agasi Gilang Persada

    Just tried your solution and it's working. Now I can login to web-sandbox.openrainbow.com and also via rainbow CLI. Case closed, thanks!

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  • Pascal BORSCHNECK

    Ok =)

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