Rainbow Notifications for Android App in Background
Hi all,
I have an issue with the Rainbow App for Android.
Sometimes the App doesn't works, I need to open the App to get it to works (receive notifications and calls).
It would be a good feature to make Rainbow always available on the background even when the application is closed.
Use as example WhatsApp. When you turn on your Android WhatsApp is directly working. When you close whatsapp it's still working.
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I'm still facing the same issue, Notification and Web-RTC calls are not triggered when android application killed.
Could you please help me out?
Best Regards,
Vamsi K
Wilco Source LLC.
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Vamsi,
I gently ask you to open a ticket, sending to support@openrainbow.com all possible details annexed (local WebRTC logs, Android logs, etc), with the issue you related.
(I also already have an opened ticket due to a scenario of 'non-ringing' VoIP call in my Android version, after 1.56 version launch)B.R.,
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Hello,
Several new corrections have been delivered quite recently to enhance the Android behavior (thank you Ruben! your tickets are always welcome).
The version 1.58 should bring more comfortable mobile experience.
Nevertheless:
- don't forget to check the application parameters (you can configure the notifications by app: Unlock notifications for Rainbow)
- the battery saver and battery consumption settings can also have an impact on the Android behavior
Best regards
Nathalie
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I got a new business Android smartphone some weeks ago and i have also the issue, that i don´t recieve any change of the number of notifications. I opened a ticket and the support told me, that is not a bug, but an improvement to do. I found a feature suggestion that told me to change the rules is the battery usage of my Android smartphone and exclude Rainbow from the battery saving list. I did it, but no change in the behaviour.
So it is a bug, will there be an improvement or do i have to contact the support again ? -
Hello Ralf,
In version 1.64 planned for November 17th, we will deliver following enhancements:
- Android/IOS: Update app icon for missed calls: App icon will warn the user that he/she lost missed calls, either for WebRTC calls or PBX calls. Current counter on app icon will now consider new chat messages and missed calls.
- On IOS only: Display missed call push notification if call isn't answered. As for IM, missed calls will be notified in the notification area.
Best regards,
Claire
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