Top

Show and Control OXE/OXO Hunting Groups

Comentários

15 comentários

  • Peter STREITBERG
    Customers miss this
    9
    Ações de comentário Permalink
  • Arthur WUERFEL

    This is a must-have-feature for cloud solutions

    7
    Ações de comentário Permalink
  • Rene PRINCZ-SCHELTER

    must have

    6
    Ações de comentário Permalink
  • Holger VIKTOR

    Must have for the growing cloud market

    3
    Ações de comentário Permalink
  • Brian BIRD

    The Rainbow user experience for users that are in a hunt group, needs to be enhanced. It is causing some issues with our smaller customers.

    3
    Ações de comentário Permalink
  • Ralf KLÖPPELS

    Hi Support, i suggested this feature in June this year, but didn´t heard or read any feedback about it, exept the comment of Brian, which tells me nothing about ...
    Is it possible to develop it ?
    When could it be developed ?
    ...

    In the meantime there are 35 vots and 27 folowwers, who are interesting to getting news.

    Please provide some informations about the status.

    Regards

    Ralf

    2
    Ações de comentário Permalink
  • Nicolai BLONNER

    please support this topic. Really necessary!

    0
    Ações de comentário Permalink
  • Michael MOCK

    I would consider this a must have

    0
    Ações de comentário Permalink
  • Patrick SWINNEN

    Still no news about these requests?

    0
    Ações de comentário Permalink
  • Tobias GEUTHER

    it is sad that these functions have not been available for a long time. They are a must-have.

    0
    Ações de comentário Permalink
  • Jörg SCHNEIDER

    Wondering about questioning that. Absolutely a must-have!

    0
    Ações de comentário Permalink
  • Gunther VAN-BAEL

    For those who would not be aware, this is what we use as a temporary workaround:

    Add the “AnyDevice” of the Rainbow client to the Hunting Group and dial 797 + Hunting Group Number (e.g. 797520) to login to the group or dial 796 + Hunting Group Number (e.g. 796520) to logout from the group.

    By doing this you cannot control the in/out group status of the linded deskphone, but at least you can control the in/out group the Rainbow client.

    Of course, as long as the deskphone (linked as a main set to the AnyDevice) is logged in, the Rainbow client will always receive the calls. So, always logout the deskphone when leaving the office.

    As many, I hope that some day Alcatel-Lucent will come up with a better solution.

    0
    Ações de comentário Permalink
  • Tobias GEUTHER

    Yes, but that is not user friendly. The user does not receive any feedback in Rainbow (f.i. acknowledgment tone).

    In addition, the solution only works with "stand alone" any devices. if you have a twinset it doesn't work :-(

    0
    Ações de comentário Permalink
  • Gunther VAN-BAEL

    Hi Tobias,

    It is indeed not user friendly.

    You have to remember the codes and group numbers and mistakes are easily made.

    I'm fairly new to Rainbow and I didn't found a way to create speed dials for it, like you can do in PIMphony.

    You also cannot check your actual status. (logged in / logged out)

    But you do get a short beep as an acknowledgment when you login/logout.

    Multiple beeps (like a busy signal) and an error message (in the Windows App) if you try to login into a hunting group to which your AnyDevice does not belong, or if you try to login when you're already logged in.

    It also seems to work with Rainbow clients (or AnyDevices) that are a twinset with (or secondary set of) a deskphone. At least in our setup.

    Thus far from ideal, but for us unfortunately and hopefully temporary the only the only way to deploy it.

    0
    Ações de comentário Permalink
  • Stephan SCHIEK

    I miss this feature too as it is planed to replace OpenTouch Conversation client with rainbow!!

    0
    Ações de comentário Permalink

Por favor, entrar para comentar.

Ainda não consegue encontrar o que você precisa?

  • Contate-nos

    Você tem alguma pergunta sobre o Rainbow? Deixe-nos uma mensagem para obter mais informações.

    Contato
  • Pergunte à Comunidade

    Você precisa de ajuda? Faça suas perguntas na Comunidade para obter respostas de outros usuários do Rainbow.

    Enviar mensagem