Android client show and error after press "Continue" button: "An error ocurred while connecting to the server"

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    Claire DECHRISTE

    Hi David,

    The root certificate of these old samsung devices is not valid anymore. That's  why it is not possible to connect to Rainbow servers.

    You must install a new root certificate manually on the smartphone by downloading it here:
    https://www.tbs-certificats.com/FAQ/fr/racine-USERTrustRSACertificationAuthority.html

     

    BEst regards,

    Claire

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    Claire DECHRISTE

    Hello,

    I can see that you have an android mobile connected since one day on Rainbow.

    Do you still have the problem?

    Best regards,
    Claire Dechristé

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    David ABELLA

    Hello, the same day that I could not connect with my mobile, I did a test with another mobile from my same network and with my user. The other mobile, with Android 6.0, connected without problems right away. This "correct" connection is what you should have seen, but with Android 5.0.2 I still can't connect.

    Anyway, do not worry, seeing that the problem seems to be that you indicate that you need Android 5.0 minimum and actually it seems that you need 6.0, I will buy a new mobile with a higher version of Android and problem solved.

    Thank you very much for checking and interested in my problem.

    Regards,

    David

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    David ABELLA

    Indeed the problem has been solved and now the program allows me to access with my account with an "old" (4 years) Samsung.

    Thank you very much for helping me.

    Best regards,

    David

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