Log on App

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Anne.sikora

• 27 de março de 2020 07:03
• Editado

Hallo, I am not able to log on to the Rainbow app. This notification turns up evertyime when I want to log on: “Not authorised“ (I use an Iphone 6s with the newest iOS system) When I log on to the Rainbow website there is no problem.

Thank you.

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• 

  Claire DECHRISTE

  • 27 de março de 2020 10:36

  Hello,

  Your password is not locked at the time of writing.

  Make sure you have entered the right login email address in the login field. You can also reset your password if needed. In that case, a reset code will be sent to your login email address.

  Regards,

  Claire Dechristé

   

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  Anne.sikora

  • 27 de março de 2020 12:07

  I tried all these things but it doesn‘t work.

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  Claire DECHRISTE

  • 27 de março de 2020 14:11

  Your user seems connected since 1 hour on an IOS device, so I guess the problem is fixed.

  Regards,

  Claire

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