Regarding call issue in chrome and firefox

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Scott

• 18 de junho de 2020 05:00

Hi,

We have implemented call functionality in our c# application with vue.js code.I have add all the reference and also call is going and activating everything is working fine but unable to hear the voice,also im getting the below error messages in firefox and chrome browser.I have used latest version of web sdk links. Please help me on this.

 

Firefox to Firefox:

In receiver screen :

 

Chrome to chrome :

 

Regrads,

Scott

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  Konrad Hyzy

  • 19 de junho de 2020 07:27

  Hi,

   

  did you implement the <audio> and <video> tags in your DOM as explained in the following guide?

  https://hub.openrainbow.com/#/documentation/doc/sdk/web/guides/Initiating_audio_and_video_calls

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  Scott

  • 19 de junho de 2020 07:56
  • Editado

  Hi Konrad,

  Yes we have implemented the <audio> and <video> tags in our application.Please find the screen shot.

  

   

  Can you please help me on this. If this(Chat and Audio Call)functionality works means we are planing to buy the Production version.

   

  Regards,

  Scott

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  Scott

  • 23 de junho de 2020 04:03

  Hi Konrad,

  Could you please help me on above issue.

  Regards,

  Scott

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  Konrad Hyzy

  • 23 de junho de 2020 12:00

  Hi Scott,

   

  what platform do you test this feature on? Is it Sandbox or production platform? Also, what SDK API do you use to create the call? Did you follow the guide that is available on our website? https://hub.openrainbow.com/#/documentation/doc/sdk/web/guides/Initiating_audio_and_video_calls

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  Scott

  • 24 de junho de 2020 09:03
  • Editado

  Hi Konrad,

  We are using Sandbox platform.Yes the same link which you mentioned above we have used it for call feature to implement.

  Could you please send  us the sample call feature demo using latest angular 2+ code.We have checked the angular sample code https://github.com/Rainbow-CPaaS/Rainbow-Web-SDK-Samples(Old version angular 1.x) and call functionality is not properly working on this.

   

  Regards,

  Scott

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  Konrad Hyzy

  • 24 de junho de 2020 13:44

  Hello, I have found the issue, it will be fixed in the next SDK release

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  Scott

  • 25 de junho de 2020 04:39

  Hi Konrad,

  Ok. Please let us know once next SDK released with call functionality issue fixes.

  Regards,

  Scott

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