Since last update (75) the ESC touch doesn't work in Windows application.

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Didier KLEIDERER

• 18 de agosto de 2020 11:29

Since last update today  (v 75) the ESC touch doesn't work in Windows application.

when i unselect the option for use a combination of touch to launch a call or a search, the ESC work again, but after a restart of Rainbow the problem is present again.
I havec find that just Select or Unselect this option during the operation of Rainbow is enough to active the ESC Key. 

Thanks for Help quickly.

1

• 

  Luis ROSALES

  • 18 de agosto de 2020 12:23

  Hi Didier,

  The described issue is known and we already have the fix for the Desktop app.
  Now, we are working on the Web version so, once finished, we can publish both at the same time.

  We invite you to stay tuned to the new version to come.

  The feedback of our users are important for us and guide us, and we thank you for that.

  Thank you,

  Luis.

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  Didier KLEIDERER

  • 18 de agosto de 2020 16:34

  thank you for responding quickly.
  I will wait for the corrected version.

  Didier

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  Michael Schnick

  • 19 de agosto de 2020 12:39

  Hi Luis,

   

  Is there any timeline for the bugfix on the Desktop application?

   

  BR,

  Michael

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  Luis ROSALES

  • 20 de agosto de 2020 07:45

  Hi,

  We have the fix ready, we are only checking other elements, so it will be available shortly.

   

  In the meantime, you can use this workaround.

  Deactivate and reactivate the following option in your Rainbow configuration:

  

  Remember that; if you restart the Rainbow app, you will need to reapply the Workaround.

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  Thomas SCHÖDER

  • 26 de agosto de 2020 08:08

  Now in the container version 2.75.3 the error is probably fixed. For the previous version I would disable this option. This helps even after the reboot.

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