CC Integration

Seguir

Uwe KRATSCHMAYER

• 9 de novembro de 2020 06:55

Good morning together

Would it be possible to push the CC integration a little bit?

We need the ProACD and agent function for all our call center agents.

At the same time, outbound dialing via the client should work in the same way as with the OTC PC client. One client for ProACD and Agent.

Are there already efforts to implement this? If so, is there a date when this feature will be implemented?

kind regards

Uwe

6

• 

  Richard BREUER

  • 10 de novembro de 2020 15:26

  Due to Covid-19 / working from home the need is considerable. I like to see this feature.

  0

  Ações de comentário Permalink
• 

  Uwe KRATSCHMAYER

  • 10 de novembro de 2020 15:46

  Is there already a date when this feature will be implemented?

  Thanks for your feedback

  kind regards

  Uwe

  0

  Ações de comentário Permalink
• 

  Harald JUNG

  • 17 de novembro de 2020 08:52

  Hi Uwe!

  Planning is Februray 2021, Sprint 83 or 84.

  The Rainbow application supports following CCD actions
  Agent login/logout
  Wrap up / Withdraw from the distribution

  Use cases
  #1 : Rainbow user logs in the CCD and uses his Rainbow device in VoIP mode.
  #2 ; Rainbow user logs in the CCD and select an OXE phone set to manage Voice

  Prerequisite
  Rainbow Enterprise license

  Limitation 
  Rainbow user cannot be both an OXE CCD agent and an OXE telephony user

  When logged out, the user has no telephony services.

  1

  Ações de comentário Permalink
• 

  Florian METZNER

  • 25 de fevereiro de 2021 12:43

  Hello,

  this week has been released Sprint 84 and again no CCD actions. What time is it planned, this is important for us and our customer.

  Kind regards,

  Florian Metzner

  1

  Ações de comentário Permalink
• 

  Carlo BORGER

  • 28 de abril de 2021 11:45

  Is there any news regarding this feature?
  We are eager to use this in at least one company and when it succeeds we want to use it on more sites.
  One of them a Township sees this as the way to be able to have employees work at homew and still be part of the Customer Contact Centre during this period of Lock Downs.

  1

  Ações de comentário Permalink
• 

  Florian METZNER

  • 28 de abril de 2021 13:36

  With the new Release of Web Application 2.87.9

  there is a new Feature

  Work as CCD agent on Rainbow.

  OXE users in Early Adopter mode can now work on Rainbow as a CCD agent.

   

  Will it be planned to integrate this feature in Desktop, MAC and MS Teams Connector / Clients?

  0

  Ações de comentário Permalink
• 

  Carlo BORGER

  • 28 de abril de 2021 14:08

  Hello Florian,
  You have this working on this moment?
  As You have to be part of the early adaptor (which I have requested a few hours ago) I cannot see this on the moment.
  Does it work as expected?

  0

  Ações de comentário Permalink
• 

  Florian METZNER

  • 28 de abril de 2021 14:30

  Hi Carlo,
  
  no we ain´t early adaptor and this feature is not working @ any Customer. But we got many customer interessted in this feature.
  
  Sorry for this misunderstanding.

  0

  Ações de comentário Permalink

Por favor, entrar para comentar.