Unable to access microphone
After update today we are agetting
Something went wrong. Rainbow can't acces the microphone or camera
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https://web.openrainbow.com/ it works in the browser just not the desktop app on Windows for me
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Same problem for me and my users this morning. The update is bugged.
Rainbow does not recognize the microphone. My AV is blocking Rainbow. I have to exclude totally Rainbow from the A/V's realtime analyse.
The only way to return to normal is to downgrade Rainbow to the previous version
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Hello,
Looking at the behaviors you are describing, it may happen that you are facing different issues.
In any case, I would recommend to all of you the following:check if the audio configuration has not been resetted at the installation in the Settings – Audio/Video page
check if is it the same issue with integrated micro and headset micro
About the RCC by using Jabra: docheck if the problem concern only Jabra (is it possible to test other headsets), is it related only to Desktop app or also to Web app?
And then, could you open ticket to ebg_global_supportcenter@al-enterprise.com with this information, and logs containing a call without the audio (but with timestamp)Thank you for your understanding. We’ll come back to you with a solution as soon as possible after analyzes.
Best regards
Nathalie
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