Impossible to share document with contactor..

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Philippe THIRION

• 14 de novembro de 2022 16:30

Last week.

I initiated a meeting with a contractor. I created a bubble OK. Send the link to contractor OK .Contractor uses the web interface.

Conference start. Audio/Voice with contractor was great OK.

I wanted to share a document with contractor but the contractor never saw my document ...

I'm disappointed. Is it a proxy configuration issue ?

I have another meeting next week with the same contractor and I think I will be forced  to use teams ://

Best Regards,

Philippe THIRION

0

• 

  Abdul RAHMAN

  • 11 de agosto de 2023 13:29
  • Editado

  Hi Philippe,

  Good day to you!

  Currently, we are running the V122.

  If you are still facing the same issue, please check whether you have the authorization to share or transfer files and check if your antivirus is blocking document sharing.

  Also, please refer to the below link to configure your firewalls and proxies:

  https://support.openrainbow.com/hc/de/articles/115000301750-What-Are-Rainbow-Network-Requirements-

  Thank you

  Regards.
  Abdul Rahman.G (Rainbow Technical Support)

  0

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