Hello OlivierThanks for your suggestion, .User's language can be setup at user creation in administration or by mass provisioning.At first start , the web application will use the browser language ...
Current version of Rainbow desktop supports to lauch the execution of an application or the opening of a web page with the default browser. In future version we'll support Rest API calls. If you wa...
Hello Alberto You can consult : https://support.openrainbow.com/hc/en-us/articles/8475256862098-Launch-external-applications-on-an-incoming-phone-call-v2This will depends on how you're CRM can be a...
Bonjour PhilippePouvez vous preciser...Que doit on minimser ? la fenetre avecles boutons pour repondre ? Dans ce cas , comment l'utilisateur reponds? oui bien la desktop APRES avoir repondu
Hi RalfWe're responding to users who want a more dedicated interface when they use Rainbow only for Telephony.We provide them with a more optimized interface, avoiding customer IT teams to receive ...
Hello LouiseThanks for your comments.Pricing model is not changed, Sofphone is only a view dedicated for telephony centrics users.So Softphone can be used by any user with profile "telephony" or "t...
bonjourPour ce type de problème, nous vous conseillons d'utiliser le canal de support de votre partenaire ALE.La deconnection de l'agent apres reconnection du client Rainbow devrait fonctionner san...
Hello Jeroen Thanks for your post.We know the Microsoft web add-in technology, we currently use it for Teams and are thinking to deliver a new version for Outlook.The issue is that this technology ...
Hello Stephan We've the capability to move from one device to another during a Conference.Meaning both devices (most of the time PC+Smartphone) have Rainbow installed/logged with the same user and ...
Hello HaraldWhat's your objective ?You don't want to be disturbed by incoming calls ? Why the DND is not sufficient for your use case ?