Denis Simard

  • Atividade total 36
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  • Votos 14
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Atividade mais recente por Denis Simard
  • Denis Simard comentou,

    Bonjour Cédric, Le problème a déjà été remonté et sera corrigé prochainement. En attendant, il existe une méthode pour rétablir la situation. Il s'agit de désactiver et réactiver la fonction de rec...

  • Denis Simard criou uma publicação,

    Sort contacts in groups

    In addition to the current conversation section. Could we add a new tab to get visual view of all contacts sorted per groups and/or departements? (Kind of Busy Lamp Field feature available in 4059EE)

  • Denis Simard criou uma publicação,

    Access to chat box during full screen mode (Screensharing session)

    Could it be possible to keep access to chat sessions window during a screen sharing session? It is actually impossible to chat with the participant while the full screen mode is activated. We shoul...

  • Denis Simard criou uma publicação,

    Access to Rainbow agent log

    Não planejada

    Would it be possible to add a tool or link to get access to Rainbow server logs for a specific equipment? The tool would be useful for our VAD and IR to be more reactive on customer requests/issues.

  • Denis Simard criou uma publicação,

    Search option for specific keyword in bubble

    Concluída

    Request to add a search tool to help user to retrieve specific topic in bubble discusions

  • Denis Simard criou uma publicação,

    Create bubble using mass provisioning option

    Planejada

    Add the mass provisioning option during Bubble creation. It would also be nice to add fields in main csv template to automatically add a user to a specific group/bubble during the add/change user.