Could you call the following APIs to see the status of PBX link : telephony.getAgentVersion()telephony.getAgentStatus() telephony.getPhoneAPIStatus() telephony.getXMPPAgentStatus()Thank you,Vincent.
Hello, Do you have the telephony events when you connect to official Rainbow Web UI (popup about incoming) ? Note that the node SDK only deal with the CTI calls events. It is in the backlog to a...
Hello, Well, this error means that the WebSocket link to Rainbow XMPP server is not stable. So you have to ask help from team which is managing the network. Notes that the logs you provided, sh...
Hello, The issue comes from the archived conversations. To avoid old unnecessary conversation staying in memory, it is archived after a while (~1 month). And running data are not available any mo...
Hello, Thank you for the feedback. Vincent.
Hello, i added the admin::getAllUsers method in version 1.59.0 : * @public* @method getAllUsers* @instance* @description* Get all users for a given admin* @memberof Admin* @async* @param {st...
Hello, You can log the requests between SDK and Rainbow server with the options parameters: You can activate the log of full logs by setting the parameter `internals` to `true`. (`false` by default...
Hello, I am not sure to unsderstand the use case. So some questions: * is-it normal that the phonenumber of the callee is on 4 digits "2151"? * When you say that the callee does not receives the ...
Hello, A first step to test the makecall is to use a simple makecall with a phone number : async function testmakeCallByPhoneNumber() { rainbowSDK.telephony.makeCallByPhoneNumber("23050").th...
Hello Josep, I delivered a version 1.57.1 which fix the issue of the missing event "rainbow_oncontactpresencechanged" when a contact in the roster is on phone. Please can you do your tests with t...