Hello, we reproduced the issue. A fix is being validated and should be available in production soon! For the exact date, please stay tuned to the site https://support.openrainbow.com/hc/sections/20...
Hello, it appears when: - the user has a Desktop app + Rainbow app active on mobile, - the user doens't make any action on the PC for more than about two minutes, so that the desktop application go...
Hello, please be aware that the issue is being hot fixed with the latest Web version 2.106.16 (upgrade on going). Best regards Nathalie Rainbow Customer Care team
Hello, you should be able to find the information related to the solution v104 from now. Please have look at there: https://support.openrainbow.com -- News-Updates#all_releases June 7th The next s...
Bonjour, Si vous souhaitez bénéficier du support de la communauté, merci de reporter ce post dans la section 'Help Assistance & Support'. En effet, la section 'Hub Support Community' est dédiée aux...
Hello, Looking at the behaviors you are describing, it may happen that you are facing different issues.In any case, I would recommend to all of you the following: check if the audio configuration ...
Hello, The ICE service restart confirms that, for any reason, the Rainbow client and the WRG can’t talk to each other, so the negotiation restarts from the beginning. Can you please ask your BP to...
Hello, for your information, the Rainbow app restoration is under processing. The target date is expected within the next 72 hours according to Google SLA. You can also get the application by follo...
Hello Turn-eu1.openrainbow.com and turn-eu2.openrainbow.com were deprecated a year ago, and totally deactivated yesterday. For installations that used these addresses, it is recommended to configur...
Hello! Thank you for reporting this problem. All parameters are now in place to deploy the last Android version 1.79.3 through the Playstore. Best regards Nathalie