Hi Nathan, in your case the best is that you ask your company administrator to contact your Rainbow reseller who can open a support ticket and we will then move your Rainbow account to the right co...
Hello Caroline, in addition to Fazal's answer, you can try our Rainbow Pilot tool which can give you some hints about connectivity issues. In any case, I recommend that you contact your Rainbow r...
Hi Nilesh, You are right, it works exactly as you have described. Regards,BaptisteRainbow Customer Care Team
Bonjour Maxime, pour la WebRTC gateway tu as les articles suivants qui expliquent l'installation et la configuration: https://help.openrainbow.com/hc/en-us/articles/22319422139666-WebRTC-Gateway-In...
Hello, I have seen that your ALE reseller has opened a support ticket for this issue. I'll summarize here the analysis and the fix that will be provided. Teams V2 works with an app installed on the...
Hello Nicolas, can you give more details about the the Rainbow client, because currently the Rainbow Desktop app is version 2.139.2 and you say 2.5. Regards,Baptiste
Hi Juan, we can move your account. Please send an email to support@openrainbow.com to request the move of your account. Please indicate the name of the destination company so that we can process yo...
Hi Marine, first of all I can see that your account is a freemium account, you'll need first to contact your IS/IT administrator to ask him to invite you to join the company from a Rainbow point of...
Hello David, I've deleted the personal information you put in your last comment. Regarding the issue I suggest you open a Rainbow support ticket. If you are an end customer and not an ALE partner, ...
Hello Julien, the ability to change the visibility or type of a channel is not possible through the Rainbow administration interface. But we at support team can make some changes so I suggest you o...